Dr. Rita
Customer Retention — A Paradigm of 21st Century

Dr. Rita
Golden Maunganidze1, Pepukai Chiwewe2
TAKUNDA MUNOZOGARA1. CLOPAS KWENDA2, DERECK CHIKUNI3, CHRISTINE HURASHA4 Munyaradzi Duve5
Suman Lata
Dr. Mahender Singh1, Chander Pal Moriya2
*Dr. (Mrs.) Razia Parvez , Prof./ PI, **Dr. A.K.A. Lawrance Pro VC Academics/ Co-PI, ***Swarn Lata J.R.F
Dr. (Mrs.) Razia Parvez , Prof./ PI1, Dr. A.K.A. Lawrance Pro VC Academics/ Co-PI2, Swarn Lata J.R.F.3
Ms.Geeta Sharma
Gunnar Reichborn-Kjennerud
Dr. Anju Bala