M. Ramakrishnan* Dr. Sudharani Ravindran**
CUSTOMER EXPECTATION OF RETAIL SERVICE QUALITY – A COMPARATIVE STUDY OF DEPARTMENTAL STORES IN COIMBATORE
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M. Ramakrishnan* Dr. Sudharani Ravindran**
Dr. Ravi N. Kadam*
R. K. Sharma* V. Alagu Pandian**
Dr. Monika Singh* Dr. Surender Kumar Gupta**
Kausik K Bhadra* Jayeeta Bhadra**
Dr. A. Muthusamy* M. Gowri**
C. S. Ramanigopal* G. Palaniappan** P. A. Joy***
Dr. Sandeep Bansal*
Suman Sharma*
Dipika*